SKY Brazil: First Latin American Country to implement live video chat on their website

Sao Paulo, Brazil, 9th of March 2018 – As of today SKY Brazil will start broadcasting live and in real-time to its online visitors using Whisbi’s One-to-Many solution for an enhanced CX.

SKY Brazil is no stranger to innovation and positioning itself as a pioneer in digital transformation in Latin America. They first partnered with Whisbi back in 2013, using the One-to-One solution in their call centers to increase sales productivity and attend online customers in real-time and in a matter of seconds. The One-to-One solution connects customers immediately to sales representatives in the call centers. This personalized service provides their customers with a seamless customer experience and it increases the agent’s ability to sell more online.

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After the successful use of the Whisbi One-to-One solution which has shown great results in online conversion rates, SKY wants to bring their service to the next level by implementing Whisbi’s One-to-Many live video chat. The solution provides an engaging way to interact with online visitor in real-time through which a sales expert can communicate with countless web visitors, at scale.

The strategy behind this is to leverage SKY’s high number of online visitors by using Whisbi One-to-Many solution as an attraction tool at the top of the sales funnel. The brand will also use  Whisbi’s Conversational Chatbot, to filter and segment engaged viewers and connect them to a One-to-One sessions with sales agents, in real-time.

We are happy to see that our project with SKY Brazil is evolving and generating great results and we are looking forward to more successful results with the implementation of the One-to-Many solution on their website.  

Join their first One-to-Many live session today at 11 am local time & 3pm CET to get the first hand experience.

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