Why customer experience is the new competitive advantage [INFOGRAPHIC]
By root | October 21, 2014
The European Commission regularly publishes white papers tackling the most significant business innovation trends that have high impact on the economy and people’s lives. In their recent ‘Customer Experience - Enhanced Customer Support’ report, they've envisioned an exciting new era that will fundamentally shape the future of business.
Customer-centric company revolution: how to stay competitive
In this brand new customer landscape, transformed by forces such as the multi-channel, multi-device customer journey or the need for omnipresent immediacy and advance...